Alphaeon Credit phone numbers
| Line | Number | Use it for |
|---|---|---|
| Customer Care | 1-855-497-8176 | Payments, balance, limit increase, lost card, closing an account |
| TDD / TTY | 1-888-819-1918 | Customers with hearing or speech impairments |
| Account Protection | 1-800-888-1726 | Pending applications and identity checks |
Calling about a payment? Have your card number, the payment date and any confirmation number ready.
Fixes for common problems
My payment hasn’t posted
Payments after the cut-off, on weekends or holidays post the next business day. If it’s been two business days, call Customer Care with your confirmation number. More help.
I was charged deferred interest
Part of a promo balance was probably unpaid when the promo ended. Check the end date and your payment dates. What to do next.
I can’t access the Account Center
Use the “Forgot username or password” option in the official Account Center and verify with your card number, ZIP and SSN last 4. If a payment is due today, use EasyPay.
My card is lost or stolen
Call 1-855-497-8176 right away to lock the account and order a replacement, then review recent transactions.
I need a refund for a cancelled treatment
Ask the practice to process the refund to your card. It can take one or two billing cycles to appear. Keep paying the minimum while you wait.
I want a higher credit limit
Request an increase in the Account Center or by phone. What helps.
I want to add an authorized buyer
Wait 30 days after applying, then call Customer Care. You’re responsible for their purchases.
I want to close my account
Call Customer Care. Any remaining balance and promo terms continue until it’s paid off.
What is CCB/ALPVIS on my credit report?
It’s how Comenity Capital Bank reports the Alphaeon Credit account to the credit bureaus. You may also see COMENITY CAPITAL/ALPHAEON. If you don’t recognize the account, call Customer Care to report possible fraud and check your other reports.
Avoid payment scams
- Only pay through the Account Center, EasyPay, Customer Care or the address on your statement.
- Never pay with gift cards, crypto or payment apps because a caller asked you to.
- Don’t follow payment links in unexpected texts or emails. Type comenity.net/alphaeon yourself.
- Never share your password or a one-time code with anyone who calls you.
AlphaeonCreditPayments.com is an independent website. We never ask for your card number, SSN or password, and we can’t access accounts.
Frequently asked questions
What is the Alphaeon Credit customer service number?
Customer Care is 1-855-497-8176 (TDD/TTY 1-888-819-1918). For pending applications, call Account Protection at 1-800-888-1726.
Who services Alphaeon Credit accounts?
Comenity Capital Bank, part of Bread Financial, issues and services the account.
How do I close my Alphaeon Credit card?
Call Customer Care at 1-855-497-8176. Any remaining balance must still be paid.
Can this website help with my account?
No. We’re an independent website and can’t see or change accounts. Call Customer Care for account-specific help.